Guest Conduct Policy
Adventure Air Sports strives to provide an unforgettable experience to all guests. Whether it’s the service provided by our friendly and engaging flight crew, or the fun that comes from our unmatched set of attractions, we want guests of all ages to look back on their experience and start thinking about their next Adventure.
This Guest Conduct Policy is intended to help ensure that all guests are able to participate in a safe and enjoyable manner and sets forth standards of conduct for guests to adhere to during their visit.
Safety and Security
Safety is everyone’s responsibility. Prior to beginning your activities, it is required that all guests watch our safety video. Safety signage is posted throughout the park in addition to the safety video on display at the waiver stations, front desk and/or trampoline entrance. Anyone entering onto the jump floor (onto the elevated platform) must have a valid waiver on file. Flight crew are positioned at attractions and have been fully trained to enforce all rules for the safety of our guests. Failure to abide by the parks rules and regulations may result in a warning and possibly dismissal from the attractions area or facility. Guests may not enter or access any area that is restricted and for the use of staff members only. Should anyone become aware of someone being injured, or of unsafe or possibly illegal behavior while at Adventure, they should immediately report this to a member of our staff or management. Firearms and other weapons are not permitted in the building.
Guest and Staff Interaction
Our Flight Crew members are friendly, outgoing and trained to be helpful and to do their very best to make your visit as enjoyable as possible. Flight crew members are prohibited from physically assisting guests in any attempted tricks or stunts performed in the park. Adventure Air Sports prohibits harassment of any kind to any individual by another person on the basis of any protected classification including, but not limited to, race, color, national origin, disability, religion, marital status, veteran status or age.
Inappropriate Language and Behavior
Verbally abusive or offensive language directed toward anyone, including guests, Flight Crew, management, or others is not permitted. This includes, but is not limited to, racial slurs, derogatory comments, or any offensive language.
Inappropriate or abusive behavior is not permitted. This includes: uninvited physical contact, solicitation, harassment, vandalism, theft, violence, use of fake/false identification, possession of illegal substances/items, or any other illegal or offensive conduct. All venues are non- smoking, including vapes and e-cigarettes. Alcohol consumption is prohibited on site and those suspected of being under the influence of drugs or alcohol may be denied entry or asked to leave. Possession of illegal substances will be reported to the appropriate authorities.
Parental and Guardian Responsibility
A waiver signed by a minor’s legal parent or guardian is required for all minors. This can be signed online ahead of your visit but a valid guardian ID will be checked by our cashiers on the minor’s first visit prior to participating in our activities. Parents and guardians are responsible for the behavior and appropriate supervision of their accompanying minor(s) (anyone under the age of 18) while participating in activities within our parks.
Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a safe and unforgettable experience. Adventure Air Sports appreciates your support of this policy and hopes we can help you create a memory that lasts a lifetime!